The following Terms and conditions apply to all bookings made on autosexi.com. Please take a moment to read them before making a Booking.
In these Terms and conditions the following definitions apply:
“Company”, “we”, “us”, “our” means Autosexi S.L., a limited company trading under current Spanish legislation and registered with the Mercantile Register of Granada, under Tax Identification Number ES-B-18513572.
“Customer” means the person who pays for the Booking.
“Passengers” means all passengers named and unnamed on the Booking.
“Lead passenger” means the first passenger named on the Booking.
“You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.
“The Transport Operator” means the professional transport service provider that will perform the transfer.
“Booking” means the booking for transfer services made with us.
“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.
“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these terms and conditions.
“Website”, “Websites” means www.autosexi.com.
We provide private transport services, for individuals and groups. We also trade as “autosexi.com”, of which we have sole ownership. Our registered office is Apartado de correos 202, 18690 Almuñecar, Granada, Spain.
For trading purposes, we have the telephone number +34 677441628, and operate through the following website: www.autosexi.com with email address email@example.com. For the purpose of providing our service, we are the Transport Operator who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licenses and permits required by national law for this activity.
In no case shall the transport services be considered as package travel in the terms of Council Directive 90/314/EEC, of 13 June 1990, or in the terms of the Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law on the Protection of Consumers and Users and other supplementary laws, and therefore the Company shall in no way be considered a travel agency.
Through its websites, Autosexi S.L. offers private transport services for individuals or groups.
Before requesting a service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the Contract conditions, we strongly recommend that you contact Customer Service before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete.
Upon entering into a contract with Autosexi S.L. the Company will undertake the necessary formalities to organize the requested transfer services.
The contract becomes legally binding only when you have received your transfer booking voucher by email confirmed by one of our staff members. In the event of us not being unable to provide the requested services, you will be informed and the requested transfer service canceled leaving us with no further liability to you.
You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.
The Transfer booking Voucher should be printed out by you and presented to the taxi or minibus driver for inspection. If you have forgotten this voucher do not worry, simply provide the driver with the lead passenger name.
Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.
We do not require credit cards or upfront payments when booking with autosexi.com, all the price confirmed on the booking voucher must be paid directly to the driver at your destination.
Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.
The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to firstname.lastname@example.org prior to the date of travel and will not take effect until checked & confirmed by one of our staff members by email.
You are liable for any increased service cost resulting from requested change such as larger vehicles being requested or destination changes resulting in price change.
Once the contract becomes legally binding, the Customer is requested to notify our Customer Service Centre of any errors therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 48 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge.
CANCELLATIONS BY YOU
Any cancellation of Contract must be made in writing by email. You may cancel booked Transfer Services separately or cancel the whole Booking up to 12 hours prior arrival.
LAST MINUTE BOOKINGS
Depending on the routes and the season, our free sale deadline varies from 0 to 24 hours, and more in exceptional cases, before a Transfer Service commences. If prompted by the Website, please call our Customer Service Centre on +34 677 441 628 so that we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of booking date and time.
Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, we comply with the latest legislation, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process you are given the chance to reserve child or baby seats which are free of charge, please do not forget to indicate the Childs age so that the driver can provide an adequate seat.
The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.
If you wish to bring your own child or booster seat, we must be advised of this information before you travel. This is to ensure that the vehicle provided by us can accommodate the seat. Group services are usually provided by Transport Operators minibuses, and in these vehicles it is not possible to use a child seat as the vehicles do not have compatible seating.
We will Endeavour to ensure that child seats are provided when they have been booked as long as the Childs age has been specified when booking, if not we cannot guarantee a proper seat will be provided.
All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.
PRE-BOOKED EXTRA STOP
During the booking process if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes if longer you may be requested to pay extra.
If you require extra time for shopping or leisure purposes please inform when booking so that we can organize our vehicles accordingly especially in peak season, you will be charged depending on the vehicle and time you require.
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.
We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence.
This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
In addition, we will only be responsible for what our employees and Transfer drivers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do.
Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other statutory rights as a consumer that cannot be excluded or limited.
We are absolved of all liability whatsoever where the customer makes a contract for another service directly with another Transport Operator.
We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every Endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.
We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
All contact related to the amendment of booking information must be requested by email.
In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.
In case of arrival flight delay, we will reschedule the Transfer Service and assign another driver and you will be picked up at the new arrival time. We apply IATA’s definition of flight delays for the purposes of these Terms.
If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, the Transport Operator or our Customer Service team will try to contact you on the mobile telephone number you have provided.
If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the driver will wait up to 1 hour after the flight has landed and if you fail to appear the service will not be provided, autosexi is immediately relieved of their obligations.
We offer a range of private Transfer Services.
In the event that you are not able to locate the driver of your private transfer or the minibus transfer Operator on arrival at an airport, it is your responsibility to contact us on the emergency number provided on the booking voucher when booking. If you fail to call these numbers and make alternative travel arrangements autosexi will be relieved of their obligations.
You are responsible for checking the agreed return pickup time; we recommend you are at the airport two hours prior flight departure.
We will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., we will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.
Whilst we Endeavour to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or by telephone.
BAGGAGE ALLOWANCE / CAPACITY
Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger foot well, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any animals unless pre-agreed and transported in a suitable container (guide dogs are generally allowed), nor any items of excessive size, weight, fragility or perish ability.
Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.
By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.
The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Customer Service Centre immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields have been filled in accurately. We are not liable for any reservations made which are impossible to carry out.
We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.
RIGHT OF ADMITTANCE / USER CONDUCT
In entering into this contract you tacitly accord to us the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.
No alcoholic drinks may be carried in the vehicles for the purpose of on-board consumption. This prohibition extends to narcotics.
Smoking is forbidden inside vehicles or the immediate vicinity.
If the service you received from us does not meet your expectations, this must be immediately reported to our Customer Service Centre and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Transfer Voucher.
Written complaints should be received no later than 2 days after your return date and sent by email to email@example.com.
Our Websites are available in English/Spanish. Our Customer Service help desk and email assistance in English and Spanish is available at all times.Whilst we pay great attention to the quality of the translation of our Websites and Terms, in the event of any discrepancy the Spanish version shall prevail.
INTELLECTUAL PROPERTY RIGHTS
Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.
Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.
GOVERNING LAW AND JURISDICTION
These General Conditions shall be governed by current Spanish law.
The contract agreed between the Company and you shall be governed in accordance with Spanish legislation.
Settlement of any disputes that may arise between you and us will be subject to Spanish jurisdiction in the courts of Granada.
The invalidity or unenforceability of any provisions of these Terms shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.
The internet user accessing the autosexi.com website does so anonymously and is not registered by us for any online service. The user remains anonymous throughout his search through all information on the Website, and at no point are his personal details registered for any online service.
We do, however, use user identifiers (cookies) on our websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type (e.g. Firefox or Internet Explorer) and how the potential customer became aware of autosexi.com We use such information solely to assist us in improving our marketing policies, and the personal details of the Internet user are not included in the data capture.
In response to a potential customer’s request for a transfer quote, we may ask the customer to provide personal details, including email address for purposes such as correspondence, website registration.
By entering into a contract with us, you tacitly authorise Autosexi S.L. to use your personal information to carry out the requested service and to use the details provided to aid us in targeting further services of possible interest to you. These email offers come directly from us and are sent in a format which is compatible to the information recovered from the customer’s email address (HTML, enriched graphics etc.). The personal details captured are stored in automated files safeguarded by us. These records are declared to the Spanish Data Protection Office (Agencia Española de Protección de Datos). We may also use such information for the general purpose of measuring consumer response to and satisfaction in the services offered.
In accordance with current legislation, we undertake to provide you with details of any personal information which may be held by us whenever requested. If you believe that the information held by us is in any way incorrect or incomplete, you should send a written notification to Autosexi S.L., Apartado de correos 202, 18690 Almuñecar, Granada. Such errors will be rectified at once by the Company. You may likewise send a written request for cancellation or to lodge an objection.
Your attention is hereby drawn to the fact that other Internet sites accessed through our website may have conditions of confidentiality which differ from those of this company. We hereby refute all liability with regard to the content or conditions included in any other linked or affiliated website.
Should we make any alterations to the company’s internet policy on customer confidentiality; such changes will be identified in these Terms, thus enabling you to be fully informed and in a position to react accordingly.